Purchase Policy

Guarantees and Shipping


ADAPTIVA guarantees that all offered products are new, functional and free from manufacturer’s defects at purchase. ADAPTIVA reserves all rights to evaluate the causes and defects before replacement. The use of this product is uniquely destined for wooden surfaces. The burnt wood effect is guaranteed on all types of wood when all the preparation instructions are followed and respected. ADAPTIVA does not guarantee results when the product has been used for other ends than their intended use. ADAPTIVA can not be held responsible for any damage caused by the misuse or unintended use of the products. In purchasing ADAPTIVA products, the user accepts that they will use the goods at their own risk. ADAPTIVA can not be held responsible for the injuries sustained by the user when the security warnings and instructions have not been respected.

The shelf life of the products offered by ADAPTIVA are indefinite in their original packaging. One applied, the colour will vary depending on its wooden substrate and if there was a finishing product applied as a top-coat. Without a finishing product top-coat, the colour can fade over time. The finishing products that offer UV protection prolong the potential lifespan of the grey colour.


The orders received through the www.instablacks.com website will be processed within the two (2) working days following their reception. You will receive a shipment confirmation and the tracking number within 24 hours following the shipment. Once your parcel has been given to the transporter, ADAPTIVA is exempt from all responsibility. Shipping generally takes nine (9) working days in Canada and in the United States of America. Delays caused by circumstances out of our control such as strikes, unfavorable weather conditions, natural disasters, etc. may occur. ADAPTIVA can not be held responsible for any delays caused by these types of events.

 Shipping cost will vary with the weight and the shipping address. Shipping fees are the responsibility of the buyer.


All sales are final.

ADAPTIVA will accept an exchange when the wrong product has been shipped. In such a case, please contact us at info@adaptinnov.com with proof of purchase and the wrong product received. The product must be returned in its original state with all of its contents in their original packaging. ADAPTIVA will complete the exchange upon receipt of the wrong product. All shipping fees will be borne by Instant Barn Wood in such a case.

Please note that ADAPTIVA will not be responsible for the order of a product with an unsuitable format for the end-user.

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